TRI XPRESS offers comprehensive international shipping services including sea freight, air freight, and import handling from various Asian countries to Indonesia. We provide reliable, efficient, and affordable shipping solutions for businesses and individuals.

We specialize in shipping from:

• China: All major ports and industrial centers
• Thailand: Bangkok, Laem Chabang, and other key locations
• Vietnam: Ho Chi Minh City, Hanoi, and major ports
• Hong Kong: Complete coverage of the region
• Other Asian countries: By arrangement and request

• Commercial merchandise and retail products
• Electronics and technical equipment
• Furniture and household items
• Textiles and garments
• Industrial components and machinery
• Various other non-restricted goods

Note: Dangerous goods, illegal items, or restricted products may require special permits or cannot be shipped. Please contact us for specific item inquiries.

Shipping costs are calculated based on:

• Actual weight (kg) or volumetric weight (dimensions)
• Shipping destination within Indonesia
• Selected shipping method (sea or air)
• Additional services requested (packaging, insurance, etc.)

Volumetric weight formula:

(Length x Width x Height in cm) / 4000 (sea freight) or 6000 (air freight)

• Sea Freight: 7-25 days depending on origin and destination
• Air Freight: 3-7 days for standard service
• Express Air Freight: 1-3 days for urgent shipments

Note: Times may vary based on customs clearance and specific routing.

Yes, all shipments receive a tracking number for real-time status updates. You can track your shipment through our website or by contacting our customer service team.

• Basic insurance is included in our standard shipping rates
• Additional insurance coverage is available for high-value items
• Insurance protects against damage, loss, or accidents during transit
• Coverage amounts can be customized based on shipment value

• Contact our customer service team immediately
• Provide your tracking number and shipment details
• Submit supporting documentation (photos, invoices, etc.)
• Our team will initiate an investigation and claims process
• Resolution typically occurs within 7-14 business days

• Sea Freight: Can accommodate large and heavy items with few restrictions
• Air Freight: Generally limited to items under 300kg per piece with dimensional restrictions
• Oversized cargo may require special arrangements

Contact us for specific limitations on your shipment.

• Commercial Invoice: Details of goods and their value
• Packing List: Itemized list of package contents
• Bill of Lading/Airway Bill: Transport document issued by carrier
• Certificate of Origin: When required for specific goods
• Import permits: For restricted or regulated items

Our team will assist you with all required documentation.

Yes, TRI XPRESS provides complete customs clearance services for all shipments entering Indonesia. Our experienced team manages all customs requirements, documentation, and compliance to ensure smooth importation of your goods.

• Regular Shipping: More economical with standard transit times
• Express Shipping: Prioritized handling, faster transit, and guaranteed delivery timeframes at premium rates

We can recommend the most appropriate option based on your timeline and budget.

Request a quote through our website, via WhatsApp, or by contacting our customer service team directly. Please provide details about your shipment including origin, destination, dimensions, weight, and any special requirements for an accurate quote.